Dear Participants and Stakeholders:
As we all monitor the Coronavirus pandemic and the daily updates from all of the governmental authorities, this page has been established to keep you informed about the GCC/IBT National Pension Fund operations in Illinois.
As you may be aware, Illinois Governor JB Pritzker has extended the state's existing "Stay-At-Home" Order through at least Saturday May 30th. As a result, the Fund Office will remain closed to the public until such time public officials allow offices to open in our area.
The Fund Office has procedures in place that will enable certain staff members to work remotely and continue performing some, but not all, of the Fund's administrative functions during this crisis. During these difficult times, we remain dedicated to maintaining the Fund’s mission critical processes and services but please understand that we are facing many unforeseen obstacles that are beyond our control. We ask for, and appreciate, your patience during this difficult time.
IT IS IMPORTANT TO NOTE THAT:
• Pensioners receiving pension payments by Direct Deposit (electronic funds transfer - EFT) that are sent directly to a bank, or by regular check have not been affected. Monthly Direct Deposit and check pension payments are being processed in the normal course;
• There will be a delay in processing pending pension applications due to the Governor's "Stay at Home" order. It is our intent to resume operations as soon as possible;
• There will be a delay in processing any new bank changes requested by Pensioners receiving pension payments by Direct Deposit (electronic funds transfer - EFT). To prevent against fraud, we do not accept Direct Deposit (electronic funds transfer - EFT) bank changes or Change of Addresses by phone, fax or email. All changes must be in writing to the Fund Office utilizing the Fund's prescribed forms and must be signed by the pensioner, or someone with power of attorney; and
• We are experiencing intermittent technical difficulties with our telephone service provider. Therefore, it is possible that you may hear a disconnected, or out of service message when you call our main line at 630-871-7733. Until such time that this issue is resolved, please call our 24 hour Toll Free Information line at 877-888-2935 for more information or to leave a message.
Due to our offices being closed and the current high call volume resulting from the Pandemic, and the recent mailing of the new Summary Plan Description, we are only doing call backs until further notice. We may not be able to respond to your calls right away but it is our intent to reply to all inquiries within 10 business days. When your call is answered by our voicemail system, please leave a message by slowly and clearly spelling your last name, phone number, the last 4 digits of your social security number along with a short message regarding the purpose of your call. Without this information, we will not be able to research your records and return your phone call. Again, the best telephone number to reach us at is 877-888-2935.
We will continue to monitor the guidance and directives of governmental authorities and provide updates on this page when appropriate.
During this crisis we also ask that you please heed the advice and directives of all government authorities to keep you and your families safe.